Account and data deletion — Convoi

The “Convoi” application is published by Minh Lam / Duma Studio (BCE 1028.727.857), Beersel, Belgium. This page explains how to delete your Convoi account and the associated data.

Delete your account from the app

This is the fastest route (immediate deletion):

1. Open the app and sign in.
2. On the main “Radar” screen, tap the link at the bottom “My account · Legal notice · Privacy”.
3. In the “Delete my account” section, tap “Delete my account and my data”.
4. Confirm with “Confirm permanent deletion”.

The account and its associated data are then deleted immediately and permanently.

Delete your account by email (without the app)

If you have uninstalled the app, send an email to contact@plakadam.games from the email address linked to your account, with the subject “Account deletion”. We process the request within 30 days at most (usually much faster) and confirm the deletion by return email.

Data that is deleted

Deletion erases, in cascade, all data attached to your account:

• your account and your sign-in email address;
• your game profile: team name, emblem, licence plate, cosmetics;
• your points, tokens and entitlements (including the Summer Pass);
• your sightings, challenges, games, gifts and your game presence;
• your preferences and notification subscriptions.

For the record, the approximate GPS position is never kept beyond 5 minutes and no trip history exists.

Data that may be retained

After deletion we keep only what the law requires:

• Accounting records of purchases (invoice, amount, date): kept in anonymized form for the period required by Belgian accounting and tax law (up to 7 years), to meet our legal obligations. This data can no longer re-identify you in the game.
• The payment receipts held by the providers (Apple, Google, Stripe) are subject to their own policies; contact them directly for that data.

No other data is retained: everything else is erased.